tkbd's Privacy Policy

tkbd ("we", "our", or "platform") operates a trusted online betting and casino service for players in Bangladesh. When you use tkbd's website or services, you voluntarily share certain information with us. In this privacy policy, we clearly explain — what information is collected, for what purposes it is used, with whom it may be shared, and what rights you have.

This policy applies to all services provided by tkbd. By using our services, you will be considered to have given your consent to the terms of this policy. If you disagree with any part of this policy, please contact us before using the services.

1. What Information We Collect

tkbd collects two types of information — information you provide directly, and information collected automatically while you use the service.

1.1 Information You Provide Directly

Information you provide during account registration and while using the service:

• Full name and date of birth (for age verification — for those aged 21 or above only)
• Email address and mobile number
• Password and security questions
• National ID card or passport number (for identity verification)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Content of communications made to customer support

1.2 Automatically Collected Information

When you visit the tkbd platform or use our services, the following information may be collected automatically:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Time of site access, pages visited, and session duration
• Referral URL (the link you came from)
• Information collected through cookies and similar tracking technologies
• Gaming activity logs — betting history, deposit and withdrawal records

2. Purpose of Using Your Information

tkbd uses your information only for legitimate and recognized purposes. We process your information for the following reasons:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To ensure deposits, withdrawals, and gaming features work properly.
• Identity Verification: To confirm your age and identity in compliance with legal requirements.
• Fraud Prevention: To detect and prevent unauthorized activity, money laundering, or fraud.
• Customer Support: To help resolve your complaints, questions, and requests.
• Service Improvement: To improve our platform's performance and user experience.
• Communication: To send important service-related notifications and updates.
• Responsible Gaming: To monitor problematic gaming behavior and provide assistance when needed.

3. Cookie & Tracking Technology

Cookies and similar technologies are used on the tkbd platform. Cookies are small text files stored in your browser that help ensure the site functions properly.

3.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions, ensuring security, and core platform functionality.
• Analytical Cookies: To understand which sections of the site are used most and to improve the overall experience.
• Preference Cookies: To remember your language preference and other settings.

You can control cookies by changing your browser settings. Keep in mind that disabling certain cookies may limit the platform's functionality.

4. Information Sharing & Disclosure

tkbd may share your personal information with third parties in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfer service providers), technology services, and customer support. Only the minimum amount of information required for them to provide their services is sent to these partners. They operate under strict confidentiality agreements with us.

4.2 Legal Obligations

If a competent court or government authority requests information through a lawful order, tkbd is required to comply with that order. Additionally, information may be provided to financial intelligence agencies under anti-money laundering regulations.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the new ownership. In such cases, the new entity will also be required to follow the same privacy standards.

5. Data Retention & Security

5.1 Retention Period

tkbd retains your information only for as long as necessary to provide the service or to meet legal obligations. Even after an account is closed, financial transaction records may be retained for a period determined by applicable law.

5.2 Security Measures

tkbd employs advanced technical measures to protect your information:

• All data transmission between your browser and our servers is secured through SSL encryption
• Stored data is kept in encrypted form
• Access control — only authorized staff can access the information they need
• Regular security reviews and vulnerability testing
• Two-factor authentication support
• Automated monitoring for suspicious activity

However, no method of transmitting or storing information on the internet is 100% secure. We are committed to providing the highest level of protection possible, but an absolute guarantee of complete security cannot be given.

6. Your Rights

As a user of the tkbd platform, you have the following rights:

6.1 Right to Access

You can request a copy of the information tkbd holds about you at any time. This request can be made through our support channels.

6.2 Right to Rectification

If there are any errors or inaccuracies in your personal information, you can request that it be corrected. This can be done through account settings or via customer support.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

6.4 Right to Object to Processing

You may opt out of marketing communications at any time. This preference can be changed from your account settings or by contacting customer support.

6.5 Right to Data Portability

In certain circumstances, you may request your information in a structured, readable format.

7. Protection of Minors' Information

tkbd is for those aged 21 or above only. We do not knowingly collect information from any minor. Age verification steps are taken during account registration.

If we are informed that a minor has created an account, we will immediately close that account and delete the associated information.

8. International Data Transfers

tkbd's services operate using global technology infrastructure. As a result, your information may be stored or processed on servers outside Bangladesh. In the countries or regions to which data is transferred, data protection standards equivalent to or stricter than those in Bangladesh are ensured.

Our payment partners — bKash, Nagad, Rocket, Upay, and authorized banks — follow their own privacy and security standards. Financial transaction information may also fall under the respective institution's own privacy policy.

9. Responsible Gaming & Use of Information

tkbd is committed to ensuring responsible gaming. We analyze your gaming activity data to identify unusual or concerning behavior. This analysis is not for any commercial purpose — it is solely for your protection.

If our system identifies signs of problematic gaming in a player, we may reach out to them and take steps to provide the necessary support. For more details on responsible gaming, please visit our Responsible Gaming page.

10. Policy Changes

tkbd may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying an update notice when you log in to the platform
• Changing the "Last Updated" date at the top of this page

If you continue using the service after a change, it will be considered your consent to the updated policy. Therefore, it is recommended that you review this page regularly.

11. Third-Party Links & Services

The tkbd platform may contain links to third-party websites (such as game providers — Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.). tkbd is not responsible for the privacy policies of these external sites. It is advisable to read the privacy policy of any third-party site before visiting it.

12. Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us. Our customer support team is available 24/7 to assist in Bengali and English. Any requests related to your information will be processed as quickly as possible.

Email address: [email protected]

You can also speak directly with our support team via live chat — log in to the platform and use the live chat option.