Frequently Asked Questions about tkbd

tkbd does not charge any deposit fees. However, mobile banking services like bKash or Nagad may apply their own transaction charges, which are set according to those providers' own policies. It's worth checking your payment method's terms before making a deposit. There are no hidden charges from tkbd.

tkbd currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (major Bangladeshi banks including Dutch-Bangla, BRAC, and Islami Bank). Transactions are fast and secure with every method. Mobile banking options are generally the fastest to process.

The minimum deposit amount at tkbd is ৳300 for every payment method. This applies whether you use bKash, Nagad, Rocket, Upay, or bank transfer. Deposits below this amount are not possible. There is no upper limit on deposits, but for larger amounts keep in mind your bank or mobile banking daily limit.

In most cases deposits are reflected within a few minutes. Occasionally network delays may cause it to take a little longer. If the deposit still doesn't appear after 30 minutes, save the transaction ID or a screenshot and contact us via live chat or at [email protected]. Our support team is active 24/7.

Log in to your tkbd account, go to the deposit section, and select bKash. Follow the on-screen instructions, enter the amount, and confirm the transaction with your bKash PIN. Save the deposit reference number — it will be useful if you need support later. Remember, the minimum deposit is ৳300.

When you open an account at tkbd for the first time and make your first deposit, the welcome bonus is added automatically. The bonus is 100% of your first deposit, up to a maximum of ৳8,000. For example, if you deposit ৳1,000 you will receive an extra ৳1,000 bonus — making your total balance ৳2,000. No separate code is needed to receive the bonus.

No, the welcome bonus can only be claimed once per player — it applies only at the time of the first deposit. If the same person tries to claim the bonus by opening multiple accounts, all accounts may be closed. Under tkbd's rules, each player may have only one account.

Yes, there is an option to cancel the bonus if you don't wish to use it. Contact us via live chat or at [email protected]. Keep in mind that once you have started betting with the bonus, it generally cannot be cancelled. In that case you will need to complete the bonus wagering requirement before proceeding.

The wagering requirement for the welcome bonus is 25x, and it is calculated only on the bonus amount — the deposit amount is not added. Example: ৳1,000 bonus × 25 = ৳25,000 in bets must be completed before withdrawing winnings from the bonus. This is a reasonable standard in line with industry practice.

tkbd helps you keep your spending in check. Go to your account settings to set a daily, weekly, or monthly deposit limit. Once a limit is set, reducing it takes effect immediately, but increasing it takes effect after a specified waiting period — this is intentionally designed so you can make considered decisions.

Cooling-off means temporarily pausing play for a set period — typically from 24 hours to a few weeks. Self-exclusion is a longer-term or permanent break, for more serious situations. To activate either option, email [email protected] or request it via live chat. Our support team will act promptly.

If you or someone close to you feels that gambling is getting out of control, contact our support without delay. We are ready to set up self-exclusion and point you toward professional assistance. You can also reach out to professional mental health organisations. Detailed information is available on our Responsible Gaming page.

tkbd is only for individuals aged 21 or older. Age is verified when opening an account, and accounts belonging to underage individuals are permanently closed. If you know someone underage who is attempting to play, please let us know.

There are warning signs to watch out for — such as placing larger and larger bets to try to recover losses, being unable to stop playing, prioritising gambling over family or work, and betting with borrowed money. If you notice these signs, take a break and contact our support.

The minimum withdrawal amount from tkbd is ৳1,000. Withdrawal requests below this amount will not be processed. To learn about any upper limits on withdrawals, speak with our support team. Your account must be verified before a withdrawal can be completed.

Yes, tkbd's withdrawal service runs 24 hours a day, seven days a week. You can submit a withdrawal request on Fridays, Saturdays, or public holidays. Any request made at any time according to Bangladesh Standard Time (BST, UTC+6) will be processed in due course.

The standard processing time for withdrawals at tkbd is 30 minutes to 3 hours. Mobile banking methods (bKash, Nagad, Rocket, Upay) are generally the fastest. Bank transfers may take a little longer due to the bank's own processing. If your account is not fully verified, processing may be delayed.

Yes, winnings from a bonus can be withdrawn, but the wagering requirement must be met first. For the welcome bonus, you must complete bets totalling 25x the bonus amount. For example, if you receive a ৳1,000 bonus, you can withdraw the bonus winnings after placing ৳25,000 in bets. Once the requirement is met, the full balance is withdrawable.

Withdrawals are normally completed within 30 minutes to 3 hours. If a withdrawal has been pending longer than that, first check whether your account verification is complete. If the issue persists, contact us via live chat or at [email protected] with your withdrawal reference number.